Account navigation

  • Where do I find my Shipito address?

    You can locate your Shipito address under the header section of your account, titled "Your U.S. Address". To change your default Shipito address, simply go to "Account Settings" and then "Address Book." Your suite number will stay the same but you are able change your selected warehouse at any time.

    Please ALWAYS remember to include your Shipito Suite number on packages coming to one of the Shipito facilities. If this is not included it could create delays, additional fees or even prevent us from being able to place the package in your account

    Shipito Address
  • Where do I manage my billing address and shipping addresses?

    To add a mailing address to your account, head to "Account Settings" then "Address Book." There you'll find the "Add New Address" option. You can also change your billing address under the "Shipping and Billing Address" section.

    Billing Address
  • How can I change my account membership plan?

    To change your membership plan, go to "Account Settings" click "Account Membership" and then choose whether you'd like to "Upgrade" or "Change."

    Membership Plan
  • Can I receive packages under another name?

    Yes, you can receive packages under more than one name. However, you must add each name to your account for us to properly identify the package and place it into the right suite.

    See instructions in the question below on how to add another person to your account. 

    Other Names
  • How do I add another person to my account?

    To add a name to your account, go to "Account Settings," then "Additional Names." Once there you simply click "Add Name." You can have up to six names on your account.

    Additional Names
  • How can I cancel my account?

    If you're looking to cancel your account we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account.

    To cancel your account please make sure your account balance is 0 and no packages are currently in the warehouse. You can then submit a support ticket stating that you would like to close your account. You will receive an email confirmation within 1-2 days confirming your account has been closed.

    Cancel Account
  • Why is my account on hold?

    There are several reasons why your account might be on hold. Please submit a support ticket through your account so we can better assist you with your account status.

    Account Hold